Terms of Service

These terms form the agreement between you and Nebula Global LLC ("we", "NexGPU") covering your use of the NexGPU platform and all of its services. By registering an account, ordering an instance or otherwise using the service, you confirm that you have read and accept these terms.

If you use the service on behalf of an organisation, you represent that you are authorised to accept these terms for that organisation, and these terms bind it as well.

We may update these terms. Material changes will be announced on the site or by email, and the "last updated" date on this page will change. Continuing to use the service after a change takes effect constitutes acceptance.

You need a valid email address to register, and you are responsible for everything that happens under your account, including keeping your password and access credentials secure. Contact us immediately if you believe your account has been used without your authorisation.

One account per person. We reserve the right to merge or close accounts where we find one party has registered several to evade limits, claim promotional credit repeatedly, or otherwise abuse the service.

You may stop using the service at any time. To close an account, contact us through any channel on the contact page; export the data you need and settle any balance matters first.

The service is prepaid: you top up, and usage is deducted from your balance. A bill has exactly three lines — compute, storage and network — and the unit rate and running total for each appear on the instance detail page.

Compute charges begin when an instance reaches running state and end when it is destroyed. Metering is per second, priced at the hourly rate, with no rounding up to a whole hour.

Storage is billed per GB-month of disk capacity from the moment the instance is created — including during image download — and continues after the instance is stopped, until it is destroyed, because your data still occupies the host's storage. Please note specifically: stopping an instance does not stop storage billing. Only destroying it does.

Network charges are metered per GB, with ingress and egress priced separately.

Unit rates are locked at order time and hold until that instance is destroyed. Market movements affect only newly created instances; we do not reprice running instances retroactively.

When your balance runs low we send warning notifications, then automatically stop instances, and destroy them if the balance remains negative beyond the stated period. Note that storage continues to accrue after an instance is stopped, so the balance may keep falling. Topping up restores service.

An instance is a compute container allocated for your exclusive use. We do not read, copy or back up the contents of an instance's disk.

The corollary is that we provide no automatic backup, snapshot or data recovery of any kind. When an instance is destroyed, its disk is released and the contents cannot be recovered. Export everything you need before destroying an instance.

A host may become unavailable through hardware failure, maintenance or supplier-side reasons. While we will give notice and assist with migration where practical, you should treat instances as ephemeral compute and keep important data synced outside them.

You are fully responsible for all software, data and services you run inside an instance, including their legality, any third-party software licences required, and respect for third-party rights.

You may not use the service for activity that breaches applicable law, including but not limited to unauthorised access to computer systems, distributing malware, sending spam, infringing intellectual property, or producing or distributing unlawful content.

You may not act in ways that harm the service or other users, including attempting to break instance isolation, interfering with the host or other tenants, attacking platform infrastructure, or conducting unauthorised penetration testing.

Commercial software you run inside an instance must be licensed by you. We provide compute resources and an operating system environment; no third-party commercial software licensing is included.

We reserve the right to suspend or terminate instances and accounts where we reasonably believe a breach has occurred. Where there is an urgent security risk, we may act first and notify afterwards.

We work to keep the service stable, but it is provided "as is" without any express or implied availability guarantee. The platform aggregates distributed supply, and the availability of any individual node depends on its supplier.

We may suspend part or all of the service for maintenance, upgrades or reasons beyond our control. Planned maintenance will be announced in advance where possible.

If you need a compute arrangement that carries an availability commitment, contact us to discuss it — that requires a separate agreement.

Compute, storage and network charges already consumed are not refundable.

If an instance was unavailable or was billed incorrectly for reasons on our side, contact us with the instance ID and time range. We will reconcile the itemised billing and credit any confirmed error back to your account balance.

Account balance is generally for future consumption and is not withdrawable. Contact us for case-by-case handling of exceptional circumstances.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential losses, including but not limited to lost profits, lost data or business interruption.

In no event will our aggregate liability for all claims under these terms exceed the amount you actually paid us in the three months preceding the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

These terms are governed by the laws of the State of Colorado, USA, without regard to its conflict-of-law rules.

Disputes arising from these terms or the service should first be addressed through good-faith discussion. Failing that, they will be submitted to a court of competent jurisdiction in Colorado.

If you have questions about these terms, reach us through any channel listed on the contact page. For contract, invoicing or compliance matters, email is preferable so there is a record.